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24-Hour Maintenance Terms

CSC will provide 24-hour, seven day week maintenance for customers who select this option. The coverage includes the following:

  1. CSC will provide to the subscriber an 800 customer service line which is staffed 24 hours a day 365 days a year.
  2. CSC will provide via the 800 customer service line assistance to trouble shoot and possibly correct the problem without the need of a technician at the site.
  3. CSC will provide a technician if determined that the problem is a possible equipment failure.
  4. The CSC NOAA Weather Wire System is non-field repairable. If the problem is an equipment failure, CSC will replace the failed piece of equipment.
  5. CSC is not responsible for damage to the system due to Acts of God. Radio Frequency Interference with the signal is not the responsibility of CSC. To correct either problem will be a billable item to the subscriber.
  6. Relocations are a separate line item on the agreement and will be charged at the then current rate.