|
Whether
it’s your "back room" or your desktop, a large scale
computer center or your local area network, CSC
can help you manage your IT investment. True value comes
from improvements in productivity, quality, time to
deliver and customer service. Information requirements
drive IT architectures, and investments in IT
infrastructures must demonstrate positive returns on
these investments.
Small organizations with simple systems and large
organizations with complex LANs require support from
time to time. CSC is an expert at determining and
ensuring that you continuously maintain the most
cost-effective IT inventory once it is put in place.
Organizations invest capital and resources in their IT
systems - and it is critical that these investments work
effectively for us at all times. We do it for ourselves
at worldwide locations, and for many customers.
The key to the complex information technology
facilities management is planning. CSC can help
you determine how to manage replacement parts, or ensure
that your users always have the latest versions of the
applications they depend on every day. By employing open
network architectures, we protect your IT investment,
and provide even greater value to your enterprise. Our
experienced staff maximizes the quality of critical IT
support for your organization, minimizing learning
curves as well as technical and financial risks.
For more information, please contact
Kumait Jawdat,
Business Development.
What We Offer ||
Success Stories
Infrastructure Refreshment
Capital management guides asset replacement
strategies; planned obsolescence allows for balancing of
technological advances with budgetary constraints - so
that an organization does not have to replace an entire
network at one time and significant cost. CSC
tracks technological enhancements and helps you
determine how to implement them in your IT
infrastructure. Our innovative research and development
labs focus on future changes in technology and on better
ways to do what we do today. We test and evaluate the
best new information and networking technologies,
assessing potential value to our customers.
Configuration Management
CSC helps you inventory your IT
infrastructure in order to facilitate upgrades to your
hardware and software. Configuration management (CM) can
track equipment by serial number or other identification
number. It also tracks and controls approved software
versions and ensures that no upgrade is released before
it is thoroughly tested. Finally, CM manages documents
which describe your system and guide users, ensuring
accuracy and controlling changes which may be needed as
the system evolves.
Seat Management
Seat management enables an enterprise to define
types of user configurations, ranging from basic user to
scientific/technical user; each seat or user type is
"packaged" with a configuration and application toolset
which will support that user type. Seat management
enables organizations to easily maintain and upgrade
desktop configurations, according to the needs of the
end user
Technical Support
CSC currently supports more than 100 customer
operations worldwide. We provide round-the clock
customer service and restoral services for data centers,
complex legacy systems, and client-server environments.
Our technical support staff is trained to install,
integrate/test, maintain and optimize information
technology resources -- and to help our customers learn
to effectively use their systems.
Office Automation Support
CSC resolves the problems which can interrupt
your work and decrease your productivity. Whether it’s
your email system, access to the Internet or data
sharing needs, or configuring desktops for optimum
performance, CSC can help you automate your
office - or improve your current office automation
processes.
Desktop Services
Desktop services provided by experienced technical
professionals help end users learn and use IT resources
effectively. Training can be accomplished at a user's
desktop via computer aided instruction or from technical
experts who can show your users how to effectively use
available resources. We can add internet, extranet and
intranet services, perform preventive maintenance
services, or install software upgrades - at your user's
convenience.
Staging
We set up new IT environments and prepare them fully
for implementation. Before upgrading your computer
center, CSC will test to ensure that the
transition is as smooth as possible. We've done this for
years, for programs implementing new desktop systems,
and for programs for whom we've installed nationwide
mainframe processors. At our northern Virginia facility,
we've configured systems and tested them prior to
shipment to our customers - to facilitate installation
and operation upon delivery to your site.
In 1994, CSC installed the
Joint Staff Automation for the Nineties (JSAN)
network, comprised of 1,500 workstations and other
equipment joined by a FDDI backbone. This backbone has
since accommodated projected data communications
capabilities. Since completing the installation, we have
continued to solve integration issues as new hardware
and software are added to the system. We continue to
provide first-class user support and a highly rated
training program that has taught hundreds of personnel
how to make the best use of the new tools. |
